Simple Search of Assets needs improving

[Frank Reay]

When undertaking a simple search for Assets a number of fields are not searched and so do not return any records.
This is when using this Filter

This causes total confusion for our users (in particular Mobile 'Device Name' cannot be searched unless the Advanced Search/Condition is used).

For example under Mobile Devices:
Serial Number can be searched but NOT Device Name
Operating System Version can be searched but NOT Operating System

Apparently this is as intended(!) and requires an enhancement to be raised so user support would be welcome.

[James Ainsworth]

Hi Frank,

This is not intended functionality.  It appears that some of the more recently added fields were not included in the filter.  This is being looked at and you should see these available in an upcoming Service Manager update.  

Regards,

James

[Frank Reay]

@James Ainsworth That would be really helpful - thanks.

[James Ainsworth]

Hi Frank,

The work on this has been completed, and you will see this in the next update, which should be with you over the next 2 weeks.