Frank Reay Posted March 30, 2021 Share Posted March 30, 2021 When undertaking a simple search for Assets a number of fields are not searched and so do not return any records. This is when using this Filter This causes total confusion for our users (in particular Mobile 'Device Name' cannot be searched unless the Advanced Search/Condition is used). For example under Mobile Devices: Serial Number can be searched but NOT Device Name Operating System Version can be searched but NOT Operating System Apparently this is as intended(!) and requires an enhancement to be raised so user support would be welcome. Link to comment Share on other sites More sharing options...
James Ainsworth Posted March 30, 2021 Share Posted March 30, 2021 Hi Frank, This is not intended functionality. It appears that some of the more recently added fields were not included in the filter. This is being looked at and you should see these available in an upcoming Service Manager update. Regards, James Link to comment Share on other sites More sharing options...
Frank Reay Posted March 30, 2021 Author Share Posted March 30, 2021 @James Ainsworth That would be really helpful - thanks. Link to comment Share on other sites More sharing options...
James Ainsworth Posted April 1, 2021 Share Posted April 1, 2021 Hi Frank, The work on this has been completed, and you will see this in the next update, which should be with you over the next 2 weeks. Link to comment Share on other sites More sharing options...
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