BPM Failure - Standard Change - Get Card Info - Intermittent Failures

[AlexOnTheHill]

Hello,

Over recent weeks we have been experiencing a number of problems with occasional failures in the Standard Change BP

The BP fails at Get Card Info, sometimes at the review stage, other times at the implementation stage but always at Get Card Info

This does not always affect the same person and does not affect our non standard change process

The same people raising the standard change can raise a non standard change without encountering this issue so we do not believe the problem to be role related

Examples of failures in the live instance: CH00105388, CH00105376 and CH00101577

Text of the failure from our log:

0.800857s    ERROR    Execution Failed: Xmlmc method invocation failed for BPM invocation node '8a21a7f9-dadc-2031-0697-69317467c95b/flowcode-528166c8': <methodCallResult status="fail">     <state>         <code>0200</code>         <service>apps</service>         <operation>getCardInformation</operation>         <error>Unable to get application context: com.hornbill.boardmanager</error>     </state> </methodCallResult>

host=mdh-p01-node11

 

We have had a session to discuss this but the outcome was to add a step to the BP to assign the call and that is at a point after the failure takes place.

 

Do you have any recommendations?

[AlexOnTheHill]

I have noticed a further failure again today on CH00108007 at the same point 'Get Card Info'

Execution Failed: Xmlmc method invocation failed for BPM invocation node '8a21a7f9-dadc-2031-0697-69317467c95b/flowcode-528166c8': <methodCallResult status="fail"> <state> <code>0200</code> <service>apps</service> <operation>getCardInformation</operation> <error>Unable to get application context: com.hornbill.boardmanager</error> </state> </methodCallResult>

This failed with the same error at the same point with the newest version of our Standard Change BP, I have reverted to the earlier BP version.