Software is not automatically updating

[Stuart Torres-Catmur]

The following updates have not automatically applied to our instance.  Any idea why?

Supplier manager 175 released on 21^st March

Core 81 released 22^nd March

Service Manager 2183 released yesterday

[Conor]

Hi @Stuart Torres-Catmur

This is to do with a caching change made recently - currently set to 8 hours but has been updated to be 1 hour from the next platform build. Basically it will auto-update after 8 hours right now, and from the next platform build it will be a maximum of 1 hour until the auto updates kick in. 

Hope this helps

Conor

[Martyn Houghton]

@Conor

Can you confirm that the system will still respect the maintenance window setting?

Cheers

Martyn

[Stuart Torres-Catmur]

Hi Connor.  It's been a lot more than 8 hours since the first two updates were released?

[Conor]

@Martyn Houghton Yes it will still respect the maintenance window, so for these few days it will only apply if the cache expires within the maintenance window i.e. if the cache expires after the maintenance window closes then the apps will be updated during the next window. @Stuart Torres-Catmur this is also the reason for your apps not having been updated yet - they will only update within the maintenance window, so if yours haven't yet then they will during the next maintenance window that you've configured within your instance.

In terms of moving forward though, I've just clarified with the platform team that the caching has now been removed (not even an hour now) so this won't be applicable following the next platform update anymore as all apps will auto update once the maintenance window opens. 

Conor

[Martyn Houghton]

@Conor

Thanks for the clarification.

Cheers

Martyn

[Stuart Torres-Catmur]

@Conor thanks.  We will keep an eye out for these updates being applied in the maintenance window tomorrow.

[Stuart Torres-Catmur]

Confirmed - all 3x updates applied today. Thank you