Custom Fields not pulling through when i create a new template

[mmensah]

Dear Hornbill Community

 

I'm consistently having trouble getting the system to update or display custom fields, what's more is that it only seems to be affecting me in my organisation, any email template I create will show the bare bones code (please see attachment), despite other working perfectly.

Has anybody come across this issue? If so how can i rectify it?

 

Kind regards,

 

Martin Mensah

[Steven Boardman]

@mmensah In your business process from which the email templates are being sent, before the node which actually sends the email (and your email template), do you have a Get Request Info node?  This node is needed to load the values (custom field values) which will then be used in the email template in the send email node.

Steve