Will J Douglas Posted March 23, 2021 Posted March 23, 2021 Hi, My existing progressive capture doesn't request site selection - it just defaults to the users configured site but I'm trying to set up a new progressive capture and business process for users who are in cluster site roles. I have configured a custom role called Cluster Role and configured the new progressive capture as below: This works so far. If I configure a user with Cluster Role - it presents the Select Site form. However, this selected site seems to be overwritten by the site configured against the user account (or no site for the cluster role test account I am using) when the request is logged. I looked into changing the business process to pull in the progressive capture answers but this is only show custom form answers and not the answer select on the site selection form. I'm sure I'm missing something here, any advice? Regards, Will. Any advice on how to get this to work? I'm sure I'm missing something somewhere.
Guest Mohamed Posted March 23, 2021 Posted March 23, 2021 Hi @Will J Douglas, Thanks for letting us know about this issue. Our development team have found and resolved the issue. Please expect the fix to be in the next Service Manager build Hope that helps, Kind Regards Mohamed
Conor Posted March 23, 2021 Posted March 23, 2021 Hi @Will J Douglas In the meantime the site selected in the Progressive Capture will display correctly within the request if the request is logged via the analyst portal. You could also set up a custom question within the PC using the same data as the site form, like this: As @Mohamed says this will be fixed shortly too, the above options are also available in case the requirement is urgent. Kind regards Conor
Will J Douglas Posted March 24, 2021 Author Posted March 24, 2021 Hi @Mohamed @Conor Many thanks for the update, I can wait until the next release is deployed. Regards, Will.
Will J Douglas Posted April 19, 2021 Author Posted April 19, 2021 Hi @Mohamed @Conor I just updated to build 2200 and tested this again but it still appears to be broken. Regards, Will.
Will J Douglas Posted April 26, 2021 Author Posted April 26, 2021 Hi @Mohamed @Conor Any update on this issue? Regards, Will.
Guest Mohamed Posted April 27, 2021 Posted April 27, 2021 Hi @Will J Douglas Our apologies with regards to the issue, the fix hadn't gone out in the previous build unfortunately. However, it has been confirmed that the fix will be available in the next available build Regards Mohamed
James Ainsworth Posted May 4, 2021 Posted May 4, 2021 Hi Will, I just wanted to let you know that I just finished testing the fix for your issue. This is part of a release that is being aimed to go live next week, provided all goes well with the remainder of the testing. Keep an eye open for the release notes. Regards, James
Will J Douglas Posted May 12, 2021 Author Posted May 12, 2021 @James Ainsworth Thanks for the update.
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