Ann Posted March 11, 2021 Share Posted March 11, 2021 Afternoon All Hope you are safe and well. Please would it be possible to advise on the below queries we currently have with the supplier module? How a supplier event is triggered is not ideal, as you have to put the call on hold (therefore our SLA stops). We use sub-status for a number of reasons (customer chase, escalation etc). You cannot pause the event, so if the supplier needs feedback but hasn’t completed the event you have to stop it and start a new one which will give incorrect compliance data. Can we also be able to add multiple supplier events to a request? The first two points are quite critical to us fully using the event option within Supplier management. Thank you. Kind Regards Ann Link to comment Share on other sites More sharing options...
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