Michael Sharp Posted March 11, 2021 Share Posted March 11, 2021 Hi all, Our FAQs are not displaying in our service portal when they contain tables???? Displays FAQs including just text or video content without issue. Link to comment Share on other sites More sharing options...
Daniel Dekel Posted March 16, 2021 Share Posted March 16, 2021 Hi @Michael Sharp, You've mentioned Service Portal, can you confirm this is correct and not talking about the Employee Portal? Can you also please send a screenshot of how the FAQ looks like with the table in the Service administration view? Thanks. Link to comment Share on other sites More sharing options...
WFMKC Posted March 16, 2021 Share Posted March 16, 2021 Can confirm we also have this issue and it is when accessing FAQs in the Employee Portal. I've included screenshots below of a mocked up article, but this is now affecting existing articles that were working a couple of weeks ago. Admin view: Employee Portal view: Service Desk view: Prior to this, there has been an ongoing issue with the formatting of tables as well which I believe is covered in this post; FAQ Formatting - Employee Portal - Hornbill Community Forums. Do we know if there is an update to this or has there been a Core-UI update in the last couple of weeks that has possibly caused this new issue? Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted March 16, 2021 Share Posted March 16, 2021 Hi We reported a similar problem last week: Link to comment Share on other sites More sharing options...
Michael Sharp Posted March 17, 2021 Author Share Posted March 17, 2021 @Daniel Dekel I think it's clear from the posts here and related post that this is a fundamental fault with the system. Is there any chance this could be given some urgent attention please? Link to comment Share on other sites More sharing options...
Daniel Dekel Posted March 18, 2021 Share Posted March 18, 2021 Hi @Michael Sharp, We've found an issue with the latest build. Some further changes were added after the build 1436 and that prevents form displaying the table. We are looking in to releasing today these changes. Will let you know. Thanks, Daniel. 1 Link to comment Share on other sites More sharing options...
Michael Sharp Posted March 18, 2021 Author Share Posted March 18, 2021 @Daniel Dekel working now thank you! 1 Link to comment Share on other sites More sharing options...
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