Fairly urgent - FAQs not displayed when using a table

[Michael Sharp]

Hi all,

Our FAQs are not displaying in our service portal when they contain tables????  Displays FAQs including just text or video content without issue.

[Daniel Dekel]

Hi @Michael Sharp,

You've mentioned Service Portal, can you confirm this is correct and not talking about the Employee Portal?

Can you also please send a screenshot of how the FAQ looks like with the table in the Service administration view?

Thanks.

[WFMKC]

Can confirm we also have this issue and it is when accessing FAQs in the Employee Portal.  I've included screenshots below of a mocked up article, but this is now affecting existing articles that were working a couple of weeks ago.

Admin view:

Employee Portal view:

Service Desk view:

Prior to this, there has been an ongoing issue with the formatting of tables as well which I believe is covered in this post; FAQ Formatting - Employee Portal - Hornbill Community Forums.  Do we know if there is an update to this or has there been a Core-UI update in the last couple of weeks that has possibly caused this new issue?

[Guest Paul Alexander]

Hi

We reported a similar problem last week: 

 

[Michael Sharp]

@Daniel Dekel I think it's clear from the posts here and related post that this is a fundamental fault with the system.  Is there any chance this could be given some urgent attention please?

[Daniel Dekel]

Hi @Michael Sharp,

We've found an issue with the latest build. Some further changes were added after the build 1436 and that prevents form displaying the table.

We are looking in to releasing today these changes.

Will let you know.

Thanks,

Daniel.

[Michael Sharp]

@Daniel Dekel working now thank you!