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Underlined words in FAQs not appearing in portal


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Since moving to the new employee portal, we had a number of people request we make links clearer as they are no longer underlined for some reason. 

To get around this, we made them bold and underlined which made them more visible. However, over the last few days it seems something has happened and any link or any word which is underlined disappears (please see below screen shots) 

Service Manager view



Portal View - as you can see the word 'car' has now been removed for some reason. 


Does anyone know why this is happening?

Also, is there anyway to make links stand out more? Unless they are made bold (and underlined) it isn't very clear that it is a link. 


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On 3/9/2021 at 3:57 PM, Daniel Dekel said:

Hi @Katie,

Regarding the table, this was an issue reported a few weeks ago but it was fixed in the build 1436 on the 4th of March. 

Can you please confirm this is still an issue?



@Daniel Dekel I can confirm this is still an issue and is also documented in this post; Fairly urgent - FAQs not displayed when using a table - Service Manager - Hornbill Community Forums.  Would be good if we could have an update on this.  Thanks

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