Employee Portal - Connections

[Shamaila.Yousaf]

On the employee portal, we have the requests widget.  The requests appear, however; when we choose the connections option no calls are listed.  Do we need to enable another setting at all to enable these to appear?

 

Thanks, we should hopefully moving to the employee portal soon.

Regards

Sxx

 

 

 

[Guest Mary]

Hi @Shamaila.Yousaf

Requests will be displayed when you select the connections option under My requests on the Employee Portal if the employee logged on to the portal 

1.  Is a connection on a request (added via the request connections action, or  the business process connection options)
2. The connection has been granted request visibility to requests they are connected to. This is configurable per service. Please see https://wiki.hornbill.com/index.php?title=Connections for more details

 

[Shamaila.Yousaf]

@Marythat is most helpful. We have some connections added via a Business Process and some we add manually as and when required.

I have made a few changes my end and can see the connections in the portal.

 

I have set the 'view' and 'collaboration' against 2 of our services, if we needed some of the catalog items within these 2 services to appear as 'view' only i assume we could apply this in our Business Process to override this if required?

 

This is a massive help, thank you!

 

Regards

 

Sxx