Guest Paul Alexander Posted February 26, 2021 Share Posted February 26, 2021 Hi Just noticed that, in the portal, when a request is put 'on hold', it's showing the 'on hold until' date as 'resolve by': So Service Manager shows this when the request is put on hold: And the Portal shows this (which is wrong - it should either show 'On Hold Until' with the on hold date OR 'Resolve by' with the resolve by date ): But when the request is taken Off Hold, SM shows this: Which shows in the Portal as this (which is right): thanks Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted February 26, 2021 Share Posted February 26, 2021 Actually, just noticed that the two dates are reading completely different dates!! Picture 1 (above) shows 13-08 and picture 2 shows 20-08! So one of those dates is reading incorrectly...... Link to comment Share on other sites More sharing options...
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