Jump to content

Portal showing 'Resolve by' date rather than the 'on hold until' date


Guest Paul Alexander

Recommended Posts

Guest Paul Alexander

Hi

Just noticed that, in the portal, when a request is put 'on hold', it's showing the 'on hold until' date as 'resolve by':

So Service Manager shows this when the request is put on hold:

image.thumb.png.c7da2ebd4b8a1fa448546b6e15f543da.png

 

And the Portal shows this (which is wrong - it should either show 'On Hold Until' with the on hold date OR 'Resolve by' with the resolve by date ):

image.thumb.png.3ffcb182550294ccafc400d1cd66f191.png

 

 

But when the request is taken Off Hold, SM shows this:

image.thumb.png.d93e131d1e4e31b61f4efe3122b85a53.png

 

Which shows in the Portal as this (which is right):

image.thumb.png.5a2aca6195d83099ab818128888dd8fb.png

 

 

thanks 

Link to comment
Share on other sites

Guest Paul Alexander

Actually, just noticed that the two dates are reading completely different dates!!

Picture 1 (above) shows 13-08 and picture 2 shows 20-08!  So one of those dates is reading incorrectly...... :)

 

 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...