aykut.boyraz Posted February 25, 2021 Share Posted February 25, 2021 Good afternoon, I am using a 'Log Requests' node in order to generate a separate ticket. I need to be able to specify the Service and Catalog Item. I've populated the relevant fields within the node options as follows: This unfortunately does not pick up the specified Service + Catalog but simply re-raises a new ticket using the same BPM as the current ticket. Can you please advise if im missing something here please? Kind regards, Aykut Link to comment Share on other sites More sharing options...
Guest Mary Posted February 25, 2021 Share Posted February 25, 2021 Hi @aykut.boyraz Please ensure you have the Copy service option set to ignore. If it is set to auto for example, it will copy the service (which drives the business from the current request) Link to comment Share on other sites More sharing options...
aykut.boyraz Posted February 26, 2021 Author Share Posted February 26, 2021 Good morning @Mary, Thank you! A quick test showed me you hit the nail on the head with that! Link to comment Share on other sites More sharing options...
Steve Giller Posted February 26, 2021 Share Posted February 26, 2021 @aykut.boyraz I don't think @Mary ever misses the nail 1 Link to comment Share on other sites More sharing options...
aykut.boyraz Posted February 26, 2021 Author Share Posted February 26, 2021 @Steve GillerNope she's definitely on point! Thank you again @Mary Link to comment Share on other sites More sharing options...
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