Auto assign to most available analyst - issues with mobile access

[Michael Sharp]

We have an issue where an engineer may dip into Hornbill on their day off (respond to chat for example) while using the mobile app is then faced with requests being automatically assigned to them.

I think it may be better to leverage statuses to control this behaviour instead?

Regards,

Mike.

[James Ainsworth]

Hi Michael,

We have a change in our backlog to allow you to include the user's availability status.  I've added your interest to our change record.