Michael Sharp Posted February 25, 2021 Share Posted February 25, 2021 We have an issue where an engineer may dip into Hornbill on their day off (respond to chat for example) while using the mobile app is then faced with requests being automatically assigned to them. I think it may be better to leverage statuses to control this behaviour instead? Regards, Mike. Link to comment Share on other sites More sharing options...
James Ainsworth Posted March 9, 2021 Share Posted March 9, 2021 Hi Michael, We have a change in our backlog to allow you to include the user's availability status. I've added your interest to our change record. Link to comment Share on other sites More sharing options...
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