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Unable to logon to Hornbill today


Adrian Simpkins
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Hi All

Myself and one other User are getting an error message today: 'Authorization failure: You are allocated rights to com.hornbill.projectmanager' application but your organizations subscription level for this application has been reached. please contact your system administrator'

I have raised it as Support ticket, but unsure if anyone else seeing the same?


Thanks!

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I've seen this happen when you have a project manager role (eg. Project User) but not an application subscription for Project Manager, although I think it shouldn't stop you using the other hornbill apps (eg. Service Manager) this is the error you get. 

Removing the role or adding more application subs fixes this.

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