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Request category tab not showing until refreshed

Michael Sharp

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MORE OFTEN than not, we are finding that the request category tab is not visible unless the page is refreshed.  This is when we:

  1. Open a new request
  2. BPM locks all actions except Category and Customer
  3. Immediately after the BPM is set to Wait for Category with the focus on Category

Image below for clarity:


Please can you help?  At the moment our engineers are refreshing the web page to make this visible so a category can be selected.  This has happened for months but I haven't bothered to report until now!



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