Sub Status removal

[Ann]

Afternoon

Hope you are all safe and well.  Please would it be possible to help/advise?  We currently have an issue within Service Manager using a Change for an example, the Status of the change will be marked as Open and the sub status will show Awaiting Authorisation but if we mark the Status to On Hold the Sub Status is then blanked out. However even once the change comes off of hold the sub status is still showing as blank.  This is then causing a lot of jobs to be missed.

Kind Regards

Ann

[Martyn Houghton]

@Ann

Have you set a On-Hold Sub Status or just using the default parent On-Hold status and setup the sub-status changes on the service?

If you have a look at the post below this might also help.

Cheers

Martyn

 

[Ann]

Thank you @Martyn Houghtonthat is fantastic, we will try the above.  Thank you.