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Email Custom Fields


Jeremy

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Please can {{h_workaround}} be added to choose in email templates this would be very useful when emailing from problems, we currently map to a custom field in the BPM to allow us to include this in an email.

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@Jeremy @Martyn Houghton in the email templates, if you switch the entity type to problem then the workaround variable is available to use in the template

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As these are essentially extensions of the request entity, the request entity variables are also available for you to use here.

Just remember to update your bpm email nodes, with the Problem email template entity 

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Hope that helps

 

 

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