Jeremy Posted February 17, 2021 Share Posted February 17, 2021 Please can {{h_workaround}} be added to choose in email templates this would be very useful when emailing from problems, we currently map to a custom field in the BPM to allow us to include this in an email. 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted February 17, 2021 Share Posted February 17, 2021 ++1 for use as well. Link to comment Share on other sites More sharing options...
Steven Boardman Posted February 22, 2021 Share Posted February 22, 2021 @Jeremy @Martyn Houghton in the email templates, if you switch the entity type to problem then the workaround variable is available to use in the template As these are essentially extensions of the request entity, the request entity variables are also available for you to use here. Just remember to update your bpm email nodes, with the Problem email template entity Hope that helps Link to comment Share on other sites More sharing options...
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