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Employee Portal - Widget Filtering Enhancement


AndyGilly
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Hi @Daniel Dekel

I was thinking anywhere the filtering is possible.

Ideally i would like for a single employee portal page to represent more than one domain but not all like company home

In our use case we have a Customer Facing Service Catalogue that is the IT domain & then a second manually created domain called IT - Operational Maintenance which represents other BAU activities like backups, environment restores but this work does not full as part of the customer SLA

Ideally IT & a small number of specialist customers would be subscribed to services in both domains but have visibility of both domains of work in one portal page

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Ohh, now I understand. You want to use the same page for two different domains?

I'm afraid that won't be possible. The way it works is that there is an independent page per domain. What could be possible to do is duplicating an existing page to be used in a different domain. But once one the original page is changed,  the newly created one won't get pdated.

Regards,

Daniel.

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morning @Daniel Dekel

thanks for the reply, thanks a shame. I understand that each domain creates its own page. But i didnt think that page had any filtering applied to its widgets until it was configured

i was thinking the filter by service domain functionality could be enhanced to be able to take multiple options rather than one in a drop down

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thanks

Andy

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Hi @Daniel Dekel

 

our use case is that the separation of domain is used to enable reporting on domains of IT work. For us IT (customer facing SLA) & IT - Operational Maintenance (internal IT requests for back office maintenance of services)

From a customer request perspective it would be great for the requestor not to have to understand which IT domain the request type is in , they could just hit an IT home page with both IT domain services visible

thanks

Andy

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Hi @AndyGilly,

I've been talking to the team to try to understand better your requirement. it looks like you have a very specific particular case that not all our customers will benefit from this change. In terms of implementation is also not that straight forward because it will require quite a lot of changes to accomplish this.

So I'm afraid it not going to be possible to implement this.

Regards,

Daniel.

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