ITOM - Group Mgmt addition

[AndyGilly]

please could you consider adding a ITOM job for capturing the 'managed by' attribute of the on prem AD group

many thanks

Andy

[Ricky]

@AndyGillyI have passed the request through to the Dev team who will add this to the list and will provide an update when I get some further details.

Regards,

Ricky

 

[AndyGilly]

thanks @Ricky

[AndyGilly]

Hi @Ricky

did this item get accepted onto the list??

thanks

Andy

[Steve G]

Hi @AndyGilly,

Yes, I've added this to the list. Will let you know when it hits the top  

Cheers,

Steve

[AndyGilly]

Morning @Steve G

The Get Group function you sorted for us is perfect and has made a lot of automations possible

Do you think you could add a Get User option to the enhancement list please?

thanks

Andy

[Steve G]

Morning @AndyGilly,

Great stuff   There actually already is a Get operation in the AD User Management package, I just appear to have forgotten to document it on the Wiki... I'll correct that this morning!

Cheers,

Steve

[AndyGilly]

brilliant , thanks @Steve G

[Steve G]

@AndyGilly The operation is now documented, here: https://wiki.hornbill.com/index.php?title=Active_Directory_User_Management

Cheers,

Steve

[Stephen.whittle]

On 3/16/2021 at 8:12 AM, AndyGilly said:

Morning @Steve G

The Get Group function you sorted for us is perfect and has made a lot of automations possible

Do you think you could add a Get User option to the enhancement list please?

thanks

Andy

@Steve G

@AndyGilly out of interest what automations has this made possible for you?

[AndyGilly]

Morning @Stephen.whittle

primarily, this has allowed us to automate all of our approval process for any request that uses an AD Group

We can now get the 'managed by' attribute from any on-prem AD group/ dist list etc and set it as the approver in the workflow

thanks

Andy

[Stephen.whittle]

That is what I suspected @AndyGilly but unfortunately for me there are gaps in our "managed by" attribute across our 3 domains. 

 

Thanks for coming back to me though. 

[AndyGilly]

Hi @Stephen.whittle

we are in a similar boat, we have had to build in quite a few error handling paths in the workflow to get the ticket reassigned to the Service Desk if the automation fails

Managed By - not present, Managed By - disabled etc

We have agreed internally that the Service Desk will fix the underlying data as tickets get raised for those AD Groups/ Dist lists and the data will improve over time.

thanks

Andy

[Stephen.whittle]

Thanks Andy thats very helpful and a sensible approach.