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ITOM - Group Mgmt addition


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On 3/16/2021 at 8:12 AM, AndyGilly said:

Morning @Steve G

The Get Group function you sorted for us is perfect and has made a lot of automations possible

Do you think you could add a Get User option to the enhancement list please?



@Steve G

@AndyGilly out of interest what automations has this made possible for you?

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Hi @Stephen.whittle

we are in a similar boat, we have had to build in quite a few error handling paths in the workflow to get the ticket reassigned to the Service Desk if the automation fails

Managed By - not present, Managed By - disabled etc

We have agreed internally that the Service Desk will fix the underlying data as tickets get raised for those AD Groups/ Dist lists and the data will improve over time.



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