Could not connect to instance: timeout

[Jamie Talbot]

Hi,

 

Is anyone else experiencing any issues when trying to login to Hornbill? Everything was fine earlier this morning but now everyone is getting a timeout error when trying to login.

 

Best Regards

Jamie

[Victor]

@Jamie Talbot if you navigate to https://www.hornbill.com/support, type in instance ID and your email address, what does the Status Check say?

EDIT: checked our records, that won't work for you, you are not a designated support contact for the instance.

[Victor]

Your instance is up and running, no issues. Connection issues on your end? Logging in with SSO? Maybe there is an issue?

[Chris Thompson]

We have the same issue so might not be user end

[Victor]

Ok, looking....

[Victor]

I can't see any issue with both instances... everything looks very happy on our end, for both... opening both in browser, getting to login page just fine... logs show no error...

[Victor]

@Chris Thompson if you navigate to https://www.hornbill.com/support, type in instance ID and your email address, what does the Status Check say? This should work for you...

[Chris Thompson]

We are back up now

[Jamie Talbot]

Mines just come back up now

[Victor]

I think it could have been something en route... maybe your connections coincidentally went through the same point and that point failed for a short while...

[Chris Thompson]

Hi Jamie

 

Do you have the same problem again?

[Jamie Talbot]

@Chris Thompson

 

Yes a few people on our instance have the error again.

[Deen]

@Jamie Talbot Have you seen any further issues? I suspect the problem may have been specific to your ISP.

[Jamie Talbot]

@Deen I've not had anymore issues since Monday so it must have just been a one off thing.

[Deen]

@Jamie Talbot Good to hear thanks.