Jamie Talbot Posted February 15 Share Posted February 15 Hi, Is anyone else experiencing any issues when trying to login to Hornbill? Everything was fine earlier this morning but now everyone is getting a timeout error when trying to login. Best Regards Jamie Link to comment Share on other sites More sharing options...
Victor Posted February 15 Share Posted February 15 @Jamie Talbot if you navigate to https://www.hornbill.com/support, type in instance ID and your email address, what does the Status Check say? EDIT: checked our records, that won't work for you, you are not a designated support contact for the instance. Link to comment Share on other sites More sharing options...
Victor Posted February 15 Share Posted February 15 Your instance is up and running, no issues. Connection issues on your end? Logging in with SSO? Maybe there is an issue? Link to comment Share on other sites More sharing options...
Chris Thompson Posted February 15 Share Posted February 15 We have the same issue so might not be user end Link to comment Share on other sites More sharing options...
Victor Posted February 15 Share Posted February 15 Ok, looking.... Link to comment Share on other sites More sharing options...
Victor Posted February 15 Share Posted February 15 I can't see any issue with both instances... everything looks very happy on our end, for both... opening both in browser, getting to login page just fine... logs show no error... Link to comment Share on other sites More sharing options...
Victor Posted February 15 Share Posted February 15 @Chris Thompson if you navigate to https://www.hornbill.com/support, type in instance ID and your email address, what does the Status Check say? This should work for you... Link to comment Share on other sites More sharing options...
Chris Thompson Posted February 15 Share Posted February 15 We are back up now Link to comment Share on other sites More sharing options...
Jamie Talbot Posted February 15 Author Share Posted February 15 Mines just come back up now Link to comment Share on other sites More sharing options...
Victor Posted February 15 Share Posted February 15 I think it could have been something en route... maybe your connections coincidentally went through the same point and that point failed for a short while... Link to comment Share on other sites More sharing options...
Chris Thompson Posted February 15 Share Posted February 15 Hi Jamie Do you have the same problem again? Link to comment Share on other sites More sharing options...
Jamie Talbot Posted February 15 Author Share Posted February 15 @Chris Thompson Yes a few people on our instance have the error again. Link to comment Share on other sites More sharing options...
Deen Posted February 16 Share Posted February 16 @Jamie Talbot Have you seen any further issues? I suspect the problem may have been specific to your ISP. Link to comment Share on other sites More sharing options...
Jamie Talbot Posted February 18 Author Share Posted February 18 @Deen I've not had anymore issues since Monday so it must have just been a one off thing. Link to comment Share on other sites More sharing options...
Deen Posted February 18 Share Posted February 18 @Jamie Talbot Good to hear thanks. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now