Anthony Albon Posted February 12, 2021 Share Posted February 12, 2021 I have a user who was originally a contact and who had a guest account. He is now an employee and the LDAP import wont import his AD details as he already has a guest account. I cant see any option to delete the guest account. Anyone know how to resolve this? Thanks Link to comment Share on other sites More sharing options...
Victor Posted February 12, 2021 Share Posted February 12, 2021 @Anthony Albon there is no option to delete (actually remove) a contact from the database. A contact can be archived through. Link to comment Share on other sites More sharing options...
Anthony Albon Posted February 12, 2021 Author Share Posted February 12, 2021 @Victor ok. The LDAP import is saying his username already exists but I cant find it anywhere in the users list. Any idea how I can track it down? Link to comment Share on other sites More sharing options...
Victor Posted February 12, 2021 Share Posted February 12, 2021 @Anthony Albon wait ... are we talking about users or contacts? Because LDAP deals with users... Link to comment Share on other sites More sharing options...
Anthony Albon Posted February 12, 2021 Author Share Posted February 12, 2021 @Victor Im trying to import him from LDAP as a user. The import fails and says it cant create him as his username already exists. I can find him in users but did find a contact for him. I assumed it failed due to the contact being there Link to comment Share on other sites More sharing options...
Victor Posted February 12, 2021 Share Posted February 12, 2021 @Anthony Albon I understand... LDAP won't cater for contacts, so having user X as a contact won't be the reason why LDAP user import says "user already exists". What is the exact error message from import logs? (can obfuscate the actual username if sensitive) Link to comment Share on other sites More sharing options...
Anthony Albon Posted February 12, 2021 Author Share Posted February 12, 2021 @Victor ERROR] Unable to Create User: XXXXX Error: User already exists with account status: active 2021/02/12 09:25:15 Link to comment Share on other sites More sharing options...
Steve Giller Posted February 12, 2021 Share Posted February 12, 2021 @Anthony Albon We have your support request for the above error, it's not related to having a Contact for the same User. 1 Link to comment Share on other sites More sharing options...
Steve Giller Posted February 16, 2021 Share Posted February 16, 2021 Just to close this off, the account was being prevented from being imported by an incomplete record in the Accounts database table - removing this allowed the Import to complete. 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now