Loss of Bulletins

[Paul Lear]

It appears that since the implementation of the latest update to Service Manager the bulletins are no longer displaying within the Employee Portal.

Is anyone else having a similar issue or know how to resolve it.

[Paul Lear]

We are also getting this error

[ArmandoDM]

Hi @Paul Lear

do you know how many bulletins the service has ?

The issue is caused by incorrect data into the table h_itsm_service_bulletins. 
For some bulletins without image, the value h_service_bulletin_image is not empty as it should be.

If you can verify the content of this table and blank h_service_bulletin_image for the bulletins without image , this should fix the issue. If you can do the above and confirm that the issue is fixed it would be great.

I will report this issue for fix.

Apologies for any inconvenience

 

Regards

Armando

 

[AndyG]

Hi @Paul Lear

This has been fixed and will be included in the next release. This is likely to be in the week commencing 22nd February.

[Paul Lear]

23 hours ago, ArmandoDM said:

Hi @Paul Lear

do you know how many bulletins the service has ?

The issue is caused by incorrect data into the table h_itsm_service_bulletins. 
For some bulletins without image, the value h_service_bulletin_image is not empty as it should be.

If you can verify the content of this table and blank h_service_bulletin_image for the bulletins without image , this should fix the issue. If you can do the above and confirm that the issue is fixed it would be great.

I will report this issue for fix.

Apologies for any inconvenience

 

Regards

Armando

 

how do we get to the tables?

[Paul Lear]

and amend them?

[Victor]

@Paul Lear I'm afraid customers cannot updates data by interfacing with tables directly. I discussed this with @ArmandoDM and as you are subscribed to Premier Success plan we will raise a support request on your behalf and progress this there.

[Victor]

@Paul Lear as per the updates on the support request, the issue has been fixed in your instance.