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Making a document link available to all users


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Apologies for the knowledge gap here, I am working on developing our Self Service Portal and would like to change the link we currently use for an internally hosted user guide to one available outside our Microsoft tenant. I have uploaded a document, added it to a library and ensured that the Library is visible to all internal users and external ones however when I log in with a test external account I am unable to view the document. The test account currently only has the Basic User Role and the Self Service User role. Is there something I have missed?

The library has been shared with our organisation and a team created with users who sign with a login rather than single sign on.

I'm sure I'm missing something fundamental, can you advise?

Document: https://live.hornbill.com/[instance]/docmanager/document/view/DOC20210200000006

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