Shamaila.Yousaf Posted February 9, 2021 Share Posted February 9, 2021 Hi Any ideas how i measure calls logged by system administrator at all? Thanks in advance. Sxx Link to comment Share on other sites More sharing options...
Steve Giller Posted February 9, 2021 Share Posted February 9, 2021 I believe h_createdby in the h_itsm_requests table should be the value you need. Link to comment Share on other sites More sharing options...
Shamaila.Yousaf Posted February 9, 2021 Author Share Posted February 9, 2021 Thanks @Steve Giller , i have tried h_createdby 'system administrator' and no entries appear. Sxx Link to comment Share on other sites More sharing options...
Steve Giller Posted February 9, 2021 Share Posted February 9, 2021 @Shamaila.Yousaf You'll need to use 'admin' as the database stores the UserId 1 Link to comment Share on other sites More sharing options...
Shamaila.Yousaf Posted February 9, 2021 Author Share Posted February 9, 2021 h_createdby= 'admin' this worked. Cheers Sxx 1 Link to comment Share on other sites More sharing options...
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