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New Update: Service Manager (2143)

Harry Hornbill

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Hello Everyone

The latest build of Service Manager (2143) has been released to live.

Change Log for this release are as follows:


  • Suite of Hornbill Automation tasks introduced under "Requests > Assets" to return the assets that are linked to a Request - see more on the wiki


  • Extended the 'Licence Type' property under the Software Information section in assets to include a new option called Domain Licence.
  • Extended 'Requests > Get Request Information > Customer Details' Hornbill Automation to return a co-worker's handle - see more on the wiki


  • All Categories filter in the Services Portfolio list is not ordered alphabetically. {PM00165756}
  • No results found when filtering by 'Resolved By' in the Requests list. {PM00166065}
  • Owner is not notified when a Request is updated via Self Service. {PM00166023}
  • Validation error when more than 16 characters are entered in the Device Name attribute in assets. {PM00165872}
  • Sort option in the assets list is not functional. {PM00165874}
  • The sub-status visibility setting is not respected in the sub-status popup form. {PM00165804}
  • Display name for the asset type to be shown when viewing an asset. {PM00165699}


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