Cannot link requests anymore [Search functionality not working]

[Daniel]

Hi All,

is anyone having problems with linking requests? I am getting "No results found" message. The request number is correct.

 

thanks

Daniel

[JonNutt]

I'm seeing search failures in my searches too. Although I'm able to work around my specific issues, it's probable that it won't work in your situation.

[Mark Shutt]

Not seeing issues with outbound emails, but we're experiencing issues with search functionality this morning - searching for requests gives the continuous Hornbill wheel. Anyone seeing this?

 

[Victor]

@Mark Shutt we moved your reply from the email issues topic to this one as it is relevant.

[Victor]

@samwoo @JonNutt @Mark Shutt

I will have to raise a support request (severe) for you guys as I need to look at a few thing to understand what is happening.

@Daniel - I will come back with more info as soon as possible.

Please bear with me.

[samwoo]

thanks @Victor, and thanks @JonNutt for reporting this for us promptly

[Victor]

@Daniel @samwoo @JonNutt @Mark Shutt 

Can you please navigate in admin tool: Home - System - Settings - Advanced. Look for this setting: experimental.elasticsearch.enable

It this is enables and looking like this:

Please disable it (turn it off) at your earliest convenience. Let me know once this is done, if this resolves the search issue.

[Daniel]

@Victor,

It worked for me - thank you!

Daniel

 

[samwoo]

Hi @Victor,

I have disabled the setting and carried out a search, and finally received results.  Other colleagues have checked, and the search is working fine now.  Was there something in last night's ESP update that conflicted with this setting?

Cheers for promptly providing a solution.

Thanks,

Samuel

[Victor]

1 minute ago, samwoo said:

Was there something in last night's ESP update that conflicted with this setting?

Yes. But is an experimental setting so this kind of issues are not totally unexpected...

[Mark Shutt]

Works for us too after disabling experimental.elasticsearch  . Do we lose any functionality or search capability by having this disabled? thanks

[samwoo]

7 minutes ago, Victor said:

Yes. But is an experimental setting so this kind of issues are not totally unexpected...

Thanks, yeah, I wondered when it was turned on as I recognise that setting from a while ago - just a shame that there is no audit trail for any of the settings (that I can see). 

[Victor]

1 minute ago, Mark Shutt said:

Do we lose any functionality or search capability by having this disabled?

No, searching should be working as usual.