danb Posted February 2, 2021 Posted February 2, 2021 Hi Is there a way of forwarding any emails to a different emails that aren't logged - we have some emails coming into the hornbill shared mailbox that aren't being picked up by our routing rules and a member of the team is manually going into the mailbox (via hornbill) and forwarding them onto a separate mailbox for action. Is there a rule or someway of setting that for any unprocessed email is forward to an additional mailbox?
James Ainsworth Posted February 2, 2021 Posted February 2, 2021 Hi Dan, When you say they are being forwarded to another mailbox, are you referring to a Hornbill Mailbox? If that's the case you could have a rule like this as the last rule in the list. I have the Use Mailbox option switched on which simply forwards to the selected Hornbill Mailbox without raising a request. Are these emails purposely not being picked up by routing rules? Are you also looking to see how these unprocessed emails can be automated? Regards, James
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