Jump to content

Recommended Posts

Posted

Good day to you! Selecting "Raise New" Incident used to generate a view that looked like this: 

image.thumb.png.449d11acb6a4b23c794665690cc27ea8.png

After making some edits to resolve Board Manager errors, the functionality has changed and now we have this fucntionality. May you help us bring it back to what it was?

image.thumb.png.c62960a60a3bcace9f5c13f5bd7eff8f.png

Posted

Hi @Daniella R. Goral

The above suggests the default progressive capture associated with the raise new incident is set to inactive.

Please locate the default progressive capture  and ensure it is set to active state. 

In the example below, my default progressive capture for New Incidents is new incident catalog item flow

image.png.635f3890afbea87bb36ac21f23cffa31.png

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...