"Raise New" functionality has changed after PCF and BPM edits

[Daniella R. Goral]

Good day to you! Selecting "Raise New" Incident used to generate a view that looked like this: 

After making some edits to resolve Board Manager errors, the functionality has changed and now we have this fucntionality. May you help us bring it back to what it was?

[Guest Mary]

Hi @Daniella R. Goral

The above suggests the default progressive capture associated with the raise new incident is set to inactive.

Please locate the default progressive capture  and ensure it is set to active state. 

In the example below, my default progressive capture for New Incidents is new incident catalog item flow

[Daniella R. Goral]

@Mary Thank you so much for your response. This resolved the issue for us.