JamieMews Posted January 28, 2021 Share Posted January 28, 2021 I am struggling to restrict the view of cases that are logged into a "Team" that the Service Desk Technician is not present in. Am i missing something basic here? I have created a new role that contains the following roles. When logged on as this User and select "All My Services". Every case shows Link to comment Share on other sites More sharing options...
David Hall Posted January 28, 2021 Share Posted January 28, 2021 Hi @JamieMews As detailed here https://wiki.hornbill.com/index.php?title=Service_Support_Teams all services will be supported by all teams (hence visible to all) until you add teams into the "Supporting Teams" within the service configuration view e.g. Once done requests for that service will only visible to analysts within the specified teams. Hope that helps, Kind Regards, Dave Link to comment Share on other sites More sharing options...
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