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Email analyst when userupdates a call from Employee self service portal

Anthony Albon

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I'm getting reports the portal update notification is not working - I'm trying to find out when this started (as its been fine).

Is anyone able to confirm they are getting them (our other notifications are working ok)


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This is now confirmed as a defect, whereby (basic) users updating their request via the portal will not trigger the request owner notification (assuming the notifications are correctly set and enabled). The fix for this defect will be available in the next SM app update.

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