One User unable to resolve requests - Resolve button is greyed out and gets a No Entry sign when hovering mouse over Resolve button

[Adrian Simpkins]

Hi All,

I have one User who is reporting that he is unable to resolve any requests - the Resolve button appears greyed out, and when he hovers his mouse over it a 'No Entry' sign appears. He has tried this on IE, Edge and Chrome, and has cleared down the browsing history / cookies etc but still the same. His account looks fine on the Admin side.

Any ideas why showing like this for one User at all please?

Many thanks !

[Adrian Simpkins]

Hi All

Please ignore the above, he has now confirmed it is working after clearing history etc - probably just a blip when he tried it earlier after the clear down

Many thanks!