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One User unable to resolve requests - Resolve button is greyed out and gets a No Entry sign when hovering mouse over Resolve button


Adrian Simpkins
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Hi All,

I have one User who is reporting that he is unable to resolve any requests - the Resolve button appears greyed out, and when he hovers his mouse over it a 'No Entry' sign appears. He has tried this on IE, Edge and Chrome, and has cleared down the browsing history / cookies etc but still the same. His account looks fine on the Admin side.

Any ideas why showing like this for one User at all please?

Many thanks !

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