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Name not 'popping up' on a co-worker data-query


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Guest Paul Alexander
Posted

In one of our forms, we ask that the customer choose their line manager from a drop down list.

This list appears to be working OK, EXCEPT there is one person that I can't seem to find by typing his name.

His name is Paul Taylor, and he has an account:

image.thumb.png.397e41b78bcae384d7e72c8842ee8955.png

 

But in the data query (which is set up like this:)

image.png.a69c855982d60ff0a2a9efdfcc958621.png

 

He doesn't show:

image.png.7778e1312947cdd3726306b0577d62cb.png

 

image.png.6aa8830a212a449817dd873526590b60.png

 

image.png.bb4975403b354ff1740da3822f170aa1.png

 

Unless I put in his Employee ID:

 

image.png.6a3a201259b32723d091e987d8aca5ab.png

 

 

 

 

 

Any ideas please?

 

thanks

Guest Paul Alexander
Posted

Hi @Deen

 

9 hours ago, Deen said:

Are they searchable by name from the main search  field?

Sorry...I don't understand what you mean by the 'main search field'? 

 

thanks

Guest Paul Alexander
Posted

I've just tried searching for Paul Taylor in Service Manager (after clicking 'new service request), and I get this list!

image.png.6ee3876944849855dabc8e31817db9cf.png

 

 

(and Paul Taylor DOESN'T show in that list at all!)

However, if I do a search for TayloP (which is his login name) then he DOES come up:

image.png.ab4e8d03ec5c1a25348c62895929fd33.png

 

 

Will a reindex sort this do you think? 

 

 

thanks

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