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Name not 'popping up' on a co-worker data-query


Guest Paul Alexander

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Guest Paul Alexander

In one of our forms, we ask that the customer choose their line manager from a drop down list.

This list appears to be working OK, EXCEPT there is one person that I can't seem to find by typing his name.

His name is Paul Taylor, and he has an account:

image.thumb.png.397e41b78bcae384d7e72c8842ee8955.png

 

But in the data query (which is set up like this:)

image.png.a69c855982d60ff0a2a9efdfcc958621.png

 

He doesn't show:

image.png.7778e1312947cdd3726306b0577d62cb.png

 

image.png.6aa8830a212a449817dd873526590b60.png

 

image.png.bb4975403b354ff1740da3822f170aa1.png

 

Unless I put in his Employee ID:

 

image.png.6a3a201259b32723d091e987d8aca5ab.png

 

 

 

 

 

Any ideas please?

 

thanks

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Guest Paul Alexander

Hi @Deen

 

9 hours ago, Deen said:

Are they searchable by name from the main search  field?

Sorry...I don't understand what you mean by the 'main search field'? 

 

thanks

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Guest Paul Alexander

I've just tried searching for Paul Taylor in Service Manager (after clicking 'new service request), and I get this list!

image.png.6ee3876944849855dabc8e31817db9cf.png

 

 

(and Paul Taylor DOESN'T show in that list at all!)

However, if I do a search for TayloP (which is his login name) then he DOES come up:

image.png.ab4e8d03ec5c1a25348c62895929fd33.png

 

 

Will a reindex sort this do you think? 

 

 

thanks

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