Guest Paul Alexander Posted January 25, 2021 Posted January 25, 2021 In one of our forms, we ask that the customer choose their line manager from a drop down list. This list appears to be working OK, EXCEPT there is one person that I can't seem to find by typing his name. His name is Paul Taylor, and he has an account: But in the data query (which is set up like this:) He doesn't show: Unless I put in his Employee ID: Any ideas please? thanks
Deen Posted January 25, 2021 Posted January 25, 2021 @Paul Alexander Are they searchable by name from the main search field? Perhaps a reindex is needed here for the entity index, if you do go ahead please read the below and only do this out of normal working hours. https://wiki.hornbill.com/index.php?title=Index_Storage
Guest Paul Alexander Posted January 26, 2021 Posted January 26, 2021 Hi @Deen 9 hours ago, Deen said: Are they searchable by name from the main search field? Sorry...I don't understand what you mean by the 'main search field'? thanks
Guest Paul Alexander Posted January 26, 2021 Posted January 26, 2021 I've just tried searching for Paul Taylor in Service Manager (after clicking 'new service request), and I get this list! (and Paul Taylor DOESN'T show in that list at all!) However, if I do a search for TayloP (which is his login name) then he DOES come up: Will a reindex sort this do you think? thanks
Deen Posted January 26, 2021 Posted January 26, 2021 @Paul Alexander It is the first thing I would try (out of hours). If that doesn't improve matters feel free to raise a request with Support and we can look into it further for you.
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