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Is there any way to force the Hornbill system to pull mail from the mailbox?

We had an issue preventing the configured mailbox IMAP connection which has been resolved and the test shows success, but no mail is being pulled from mailbox to hornbill mailbox?

Is there anywhere to see logs for mailbox activity?

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@grahambird80 if no errors in the mail importer logs then there is nothing for Hornbill, I'm afraid... if there is an issue for why IMAP is not pushing the emails to HB, that would be something that mail server admins can look into perhaps?

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10 minutes ago, grahambird80 said:

when it was working we can see the connection stating the service account\mailbox

That log entry uses the info in the Server field and the info in the User field (uid). It does not add any other text. So if the uid did show the service account\mailbox then this is what is/was set in User field.

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