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Using a different Email template for CC'd Contacts


Chibamba
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Hi all,

I hope someone can help with this. We setup our BP to email back to the requestor and any person copied-in the same default message from a template. This is fine, but I would like to change this behaviour so any copied in person receives an autoresponse email from a different email template. How do I do this. Hopefully this is not a something complex to achieve. 

Thanks in advance.

Chibamba

 

 

 

 

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@Chibamba that will no longer be CC (Carbon Copy) which is basically an identical copy of the email, content and template/format. Looks like you would need a separate email to the persons copied in using the other template you need and the same text content you used for the requestor email.

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