Josh Bridgens Posted January 20, 2021 Share Posted January 20, 2021 Hi All, Sorry about this, Im running into an issue where the Routing templates I have setup for a specific Email address dont appear to be triggering when emails are coming into one of our shared mailboxes. Very unsure as to why this fails as I have toher templates that are exactly the same but different wording. Any help? Link to comment Share on other sites More sharing options...
Victor Posted January 20, 2021 Share Posted January 20, 2021 @Josh Bridgens EQUALS is not a valid operator for a routing rule expression. Use = Link to comment Share on other sites More sharing options...
Josh Bridgens Posted January 20, 2021 Author Share Posted January 20, 2021 Hi Victor, I have tested with both. I have even tried stripping it down to just having subject = 'New Starter' and sending from myself, this also fails to hit the routing rule . Link to comment Share on other sites More sharing options...
Victor Posted January 20, 2021 Share Posted January 20, 2021 @Josh Bridgens ok, can you please review and confirm you don't experience any of the scenarios described here: Link to comment Share on other sites More sharing options...
Josh Bridgens Posted January 20, 2021 Author Share Posted January 20, 2021 @Victor Looks like there was a spelling mistake on the user account for the intended "fromaddress" I was trying to receive. the fialure to log for me is I have 3 different email addresses it was sending from. Sorry to have bothered you! Josh Link to comment Share on other sites More sharing options...
Victor Posted January 20, 2021 Share Posted January 20, 2021 @Josh Bridgens happy to hear is sorted Link to comment Share on other sites More sharing options...
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