Asset numbers not showing

[Paul Welby]

We have had reported issues of the asset numbers not showing or when input being removed?
Is this connected to the release last night as it was working ok the day before....

[Steven Boardman]

@Paul Welby would you mind sharing an image of where in the interface you are seeing the issue?

[Paul Welby]

It seems to be an intermittent issue but only came about this week, I am presuming after the latest update but this could be coincidental? Sometimes the asset appears and you can add it but then disappears when the call is re-assigned.

 

[Steven Boardman]

Hi @Paul Welby thanks for the more info.

Just to clarify on the assets accordion section on a request, intermittently a number shows to indicate there are assets attached, however if you open the accordion there are no assets, and the number on the accordion is removed?

I ask as we have seen something like this and a fix is coming out in our next Service Manager update, i just want to make sure it is the same issue and make sure this will address your issue for you.   

[Paul Welby]

6 hours ago, Paul Welby said:

Thanks @Steven BoardmanThe issue is that it is the accordion that disappears as you can see in the attached screenshots....

Will the fix that you mention correct this?

 

[Steven Boardman]

Thanks @Paul Welby i believe it will, but now you have confirmed the details i'll get one of the developers to double check and confirm if the fix in the next update will indeed address your issue. 

[Steven Boardman]

@Paul Welbythe team have looked at this, and it looks like the same issue, which is now fixed and will be available in the next Service Manager update, which will hopefully be pushed automatically in the next couple of weeks.