AndyGilly Posted January 16, 2021 Share Posted January 16, 2021 As an agent it would be great to have the option to enable tasks to be visible in my request list could I ask if this could be looked at as a possible enhancement?? Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 18, 2021 Share Posted January 18, 2021 Hi Andy, Thanks for your post. This is something that I'm currently looking at with the hope to introduce in the near future. The challenge is having two different entities in the same list as the columns wouldn't match. There is the right hand side pop out that give you visibility of your tasks while the request list is also in view. We could introduce a split screen with both tasks and tickets displayed, but this isn't much different from just using the right hand pop out. Is there a particular use case or way of working that you are trying to achieve? What is the problem that you want to solve? Is this about planning based on task due dates and Service Level targets? If dates are the key factor, would a calendar view that combines task and tickets be the answer? Regards, James Link to comment Share on other sites More sharing options...
AndyGilly Posted January 18, 2021 Author Share Posted January 18, 2021 Morning @James Ainsworth I think for the use case from our agents it is all about having all their work items in one place and visible at the same time I think a my activities widget, that makes a split screen, that could be turned on as a agent preference, would work nicely thanks Andy Link to comment Share on other sites More sharing options...
AndyGilly Posted February 23, 2021 Author Share Posted February 23, 2021 Hi @James Ainsworth did this use case get reviewed any further thanks Andy Link to comment Share on other sites More sharing options...
James Ainsworth Posted February 23, 2021 Share Posted February 23, 2021 Hi Andy, The change is still in our backlog. No progress on this as of yet. I will provide an update if this does have any movement. Regards, James Link to comment Share on other sites More sharing options...
AndyGilly Posted February 24, 2021 Author Share Posted February 24, 2021 thank you appreciated @James Ainsworth Link to comment Share on other sites More sharing options...
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