Tasks in Request List

[AndyGilly]

As an agent it would be great to have the option to enable tasks to be visible  in my request list 

could I ask if this could be looked at as a possible enhancement??

[James Ainsworth]

Hi Andy,

Thanks for your post.  This is something that I'm currently looking at with the hope to introduce in the near future.   The challenge is having two different entities in the same list as the columns wouldn't match.  

There is the right hand side pop out that give you visibility of your tasks while the request list is also in view.   We could introduce a split screen with both tasks and tickets displayed, but this isn't much different from just using the right hand pop out.

Is there a particular use case or way of working that you are trying to achieve?  What is the problem that you want to solve? Is this about planning based on task due dates and Service Level targets?  If dates are the key factor, would a calendar view that combines task and tickets be the answer?

Regards,

James

[AndyGilly]

Morning @James Ainsworth

I think for the use case from our agents it is all about having all their work items in one place and visible at the same time

I think a my activities widget, that makes a split screen, that could be turned on as a agent preference, would work nicely

thanks

Andy

[AndyGilly]

Hi @James Ainsworth

did this use case get reviewed any further

thanks

Andy

[James Ainsworth]

Hi Andy,

The change is still in our backlog.  No progress on this as of yet.  I will provide an update if this does have any movement.

Regards,

James

[AndyGilly]

thank you appreciated @James Ainsworth