Asset Manager Device Name field length max size 16

[Nikolaj]

Hello Support,

We have imported about 200 USB Stick to our Asset Management. We are Using the field Device Name for authentification to our DLP system. The Import via csv file was no problem. but now if we would like to change something, we cannot save it anymore. 

So my question is it possible to extend this field please. not only for import.

thanks and best regards

Nikolaj

 

 

[ArmandoDM]

Hi @Nikolaj

the max allowed size for Device Name is 64.

I will report the issue you mentioned for fix.

Apologies for the inconvenience.

Regards

Armando

[Nikolaj]

Hi @ArmandoDM thanks for your help. looking forward to the fix.

best regards

Nikolaj

[ArmandoDM]

No worries @Nikolaj

[Nikolaj]

Hi @ArmandoDM can you tell me if this is fixed in the actual service manager update?

thanks and regards

Nikolaj

 

[ArmandoDM]

Hi @Nikolaj

the issue has been reported and the fix is being worked, so its not available in the last update.

I rekon it will be available with the next update.

Apologies for the inconvenience.

 

Regards

Armando

[Nikolaj]

HI @ArmandoDM any news here? 

thanks

Nikolaj

[ArmandoDM]

Hi @Nikolaj

yes, the issue has been fixed and it will be available with the next build.

 

Thank you

Armando

[Nikolaj]

Hi @ArmandoDM

can you tell me when this next build will be available please?

thanks

Nikolaj

[ArmandoDM]

Hi @Nikolaj

the new build should be available this week, not too sure the exact day. 

Regards

Armando

 

[James Ainsworth]

Hi Nikolaj,

I believe that we are now looking for the release to be available early next week (week starting Feb 8th). 

Regards,

James

[Nikolaj]

Hi @James Ainsworth thanks for your information. have a nice weekend.

regards,

Nikolaj

[James Ainsworth]

Hi Nikolaj,

The next update to Service Manager has not been applied.  You should be able to check and confirm if the fields are now available at a larger size. 

[Nikolaj]

Hi @James Ainsworth Thanks. Yes it works as expected now. The Only thing is that i have 3 users so far who are not able to open assets. Page is stuck at loading phase. Hornbill logo spinning. Do you have any Idea?

Thanks

Nikolaj

 

 

[Nikolaj]

Hi @James Ainsworth i found out that it must have something to do with our created roles for "service manager asset user". Did you have changed something there? Because when i give now this kind of users the default "Asset Managemnet user" role it works. But this was 100% not before.

best regards

Nikolaj