Nikolaj Posted January 15, 2021 Share Posted January 15, 2021 Hello Support, We have imported about 200 USB Stick to our Asset Management. We are Using the field Device Name for authentification to our DLP system. The Import via csv file was no problem. but now if we would like to change something, we cannot save it anymore. So my question is it possible to extend this field please. not only for import. thanks and best regards Nikolaj Link to comment Share on other sites More sharing options...
ArmandoDM Posted January 15, 2021 Share Posted January 15, 2021 Hi @Nikolaj the max allowed size for Device Name is 64. I will report the issue you mentioned for fix. Apologies for the inconvenience. Regards Armando 1 Link to comment Share on other sites More sharing options...
Nikolaj Posted January 15, 2021 Author Share Posted January 15, 2021 Hi @ArmandoDM thanks for your help. looking forward to the fix. best regards Nikolaj Link to comment Share on other sites More sharing options...
ArmandoDM Posted January 15, 2021 Share Posted January 15, 2021 No worries @Nikolaj Link to comment Share on other sites More sharing options...
Nikolaj Posted January 18, 2021 Author Share Posted January 18, 2021 Hi @ArmandoDM can you tell me if this is fixed in the actual service manager update? thanks and regards Nikolaj Link to comment Share on other sites More sharing options...
ArmandoDM Posted January 18, 2021 Share Posted January 18, 2021 Hi @Nikolaj the issue has been reported and the fix is being worked, so its not available in the last update. I rekon it will be available with the next update. Apologies for the inconvenience. Regards Armando Link to comment Share on other sites More sharing options...
Nikolaj Posted January 21, 2021 Author Share Posted January 21, 2021 HI @ArmandoDM any news here? thanks Nikolaj Link to comment Share on other sites More sharing options...
ArmandoDM Posted January 21, 2021 Share Posted January 21, 2021 Hi @Nikolaj yes, the issue has been fixed and it will be available with the next build. Thank you Armando Link to comment Share on other sites More sharing options...
Nikolaj Posted January 29, 2021 Author Share Posted January 29, 2021 Hi @ArmandoDM can you tell me when this next build will be available please? thanks Nikolaj Link to comment Share on other sites More sharing options...
ArmandoDM Posted February 1, 2021 Share Posted February 1, 2021 Hi @Nikolaj the new build should be available this week, not too sure the exact day. Regards Armando Link to comment Share on other sites More sharing options...
James Ainsworth Posted February 4, 2021 Share Posted February 4, 2021 Hi Nikolaj, I believe that we are now looking for the release to be available early next week (week starting Feb 8th). Regards, James Link to comment Share on other sites More sharing options...
Nikolaj Posted February 5, 2021 Author Share Posted February 5, 2021 Hi @James Ainsworth thanks for your information. have a nice weekend. regards, Nikolaj Link to comment Share on other sites More sharing options...
James Ainsworth Posted February 8, 2021 Share Posted February 8, 2021 Hi Nikolaj, The next update to Service Manager has not been applied. You should be able to check and confirm if the fields are now available at a larger size. Link to comment Share on other sites More sharing options...
Nikolaj Posted February 11, 2021 Author Share Posted February 11, 2021 Hi @James Ainsworth Thanks. Yes it works as expected now. The Only thing is that i have 3 users so far who are not able to open assets. Page is stuck at loading phase. Hornbill logo spinning. Do you have any Idea? Thanks Nikolaj Link to comment Share on other sites More sharing options...
Nikolaj Posted February 11, 2021 Author Share Posted February 11, 2021 Hi @James Ainsworth i found out that it must have something to do with our created roles for "service manager asset user". Did you have changed something there? Because when i give now this kind of users the default "Asset Managemnet user" role it works. But this was 100% not before. best regards Nikolaj Link to comment Share on other sites More sharing options...
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