bpm error BPM suspending itself after error

[Jeremy]

We have a process that sometimes fails and I know how to restart it as it gets stuck in a parallel process with dates, but when it trys to carry on the process it seems to get stuck here:

And there appears to be nothing that you can do, as it won't allow you to restart a suspended process but as far as I can see it is not waiting for anything.

How can we progress these requests to the next step?

[Victor]

@Jeremy unfortunately, if there is a failure inside parallel processing there is nothing that can be done to restart that workflow. If the workflow is really needed, you can ask a Product Specialist to force a restart but this would require changing the workflow state definition in the DB itself (is not just changing a value from 0 to 1 or true to false unfortunately). In BPE 2.0 all these scenarios are handled much better.