Nikolaj 56 Posted January 11 Share Posted January 11 Hello Support, I tried to add a new filter view for assets. But it don't show me the owned by user IT, Store. when i click on this user i get an error message: maybe because of this? thanks and best regards Nikolaj Link to post Share on other sites
Nikolaj 56 Posted January 11 Author Share Posted January 11 Hello Support, It looks like that a Basic user can not be filtered? is this correct? thanks Nikolaj Link to post Share on other sites
James Ainsworth 620 Posted January 11 Share Posted January 11 I'll have a test, but my guess at the moment is that the API isn't liking the comma or the @ in the name. Link to post Share on other sites
James Ainsworth 620 Posted January 11 Share Posted January 11 I would also be interested to know what you are trying to achieve with this field. By the name it looks like you might be trying to allocate the ownership to a department. Is that right? If that is the case, for these types of assets, I would hide the owner field as this is designed for an individual user, and in its place, use the department field. Link to post Share on other sites
Nikolaj 56 Posted January 12 Author Share Posted January 12 14 hours ago, James Ainsworth said: I'll have a test, but my guess at the moment is that the API isn't liking the comma or the @ in the name. this is how it looks under: organisational data, users.... and we have a lt of this kind of users comeing from our ldap import. Link to post Share on other sites
Nikolaj 56 Posted January 12 Author Share Posted January 12 14 hours ago, James Ainsworth said: I would also be interested to know what you are trying to achieve with this field. By the name it looks like you might be trying to allocate the ownership to a department. Is that right? If that is the case, for these types of assets, I would hide the owner field as this is designed for an individual user, and in its place, use the department field. Yes this is right but ower department IT is not the Store_IT or for example here Network Environment User... we use this for our internal description who is the owner for this asset. also our basic users are owning assets and i cannot filter it. So my question is why are the basic users can own an asset but i cannot filter it? Thanks and best regards Nikolaj Link to post Share on other sites
Nikolaj 56 Posted January 13 Author Share Posted January 13 hello @James Ainsworth is there any reason why i cannot filter for basic users? thanks and regards Nikolaj Link to post Share on other sites
James Ainsworth 620 Posted January 13 Share Posted January 13 Hi Nikolaj, I've just tested and can confirm that the filter is not currently allowing basic users to be selected. As basic users can be set as the owner, this should allow you to select from basic users. I have fed this back to the development team. Regards, James 1 Link to post Share on other sites
Nikolaj 56 Posted January 14 Author Share Posted January 14 Hi @James Ainsworththanks for your confirmation and feedback. Looking forward for a fix. best regards Nikolaj Link to post Share on other sites
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