Asset Add new filter Error

[Nikolaj]

Hello Support,

I tried to add a new filter view for assets. But it don't show me the owned by user IT, Store.

when i click on this user i get an error message: maybe because of this?

thanks and best regards

Nikolaj

[Nikolaj]

Hello Support,

It looks like that a Basic user can not be filtered? is this correct?

thanks

Nikolaj

[James Ainsworth]

I'll have a test, but my guess at the moment is that the API isn't liking the comma or the @ in the name.

[James Ainsworth]

I would also be interested to know what you are trying to achieve with this field.  By the name it looks like you might be trying to allocate the ownership to a department.  Is that right?  If that is the case, for these types of assets, I would hide the owner field as this is designed for an individual user, and in its place, use the department field.

[Nikolaj]

14 hours ago, James Ainsworth said:

I'll have a test, but my guess at the moment is that the API isn't liking the comma or the @ in the name.

this is how it looks under: organisational data, users.... and we have a lt of this kind of users comeing from our ldap import.

[Nikolaj]

14 hours ago, James Ainsworth said:

I would also be interested to know what you are trying to achieve with this field.  By the name it looks like you might be trying to allocate the ownership to a department.  Is that right?  If that is the case, for these types of assets, I would hide the owner field as this is designed for an individual user, and in its place, use the department field.

Yes this is right but ower department IT is not the Store_IT or for example here Network Environment User... 

we use this for our internal description who is the owner for this asset. also our basic users are owning assets and i cannot filter it. 

So my question is why are the basic users can own an asset but i cannot filter it?

Thanks and best regards

Nikolaj

 

 

[Nikolaj]

hello @James Ainsworth is there any reason why i cannot filter for basic users? 

thanks and regards

Nikolaj

[James Ainsworth]

Hi Nikolaj,

I've just tested and can confirm that the filter is not currently allowing basic users to be selected. As basic users can be set as the owner, this should allow you to select from basic users.  I have fed this back to the development team.

Regards,

James

[Nikolaj]

Hi @James Ainsworththanks for your confirmation and feedback. Looking forward for a fix.

best regards

Nikolaj

[Nikolaj]

HI @James Ainsworth the filter is still not allowing basic users. When will be a fix coming for this problem.

 

thanks and regards

Nikolaj

 

[James Ainsworth]

Hi Nikolaj,

I'll see if I can find out where development are with this. 

Regards,

James

[Guest Ehsan]

Hi @Nikolaj,

This will be addressed in the next Service Manager build, expected to be available in the week commencing the 7th June.

Ehsan

[Nikolaj]

Hi @Ehsan@James Ainsworth

thanks looking forward.

Best regards

Nikolaj

[Nikolaj]

Hi @Ehsan i tried it today but it is still not working. Was there an update for the service manager this week planed?

regards

Nikolaj

[Nikolaj]

Hi @Ehsan it works with the last update. thanks for that.

 

best regards

Nikolaj

[Guest Ehsan]

@Nikolaj,

That's great to hear.

Ehsan