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Display Request Category as a Column in the Request List


Aaron Carter
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Hello

We recently migrated over to hornbill for our helpdesk system and the team are consistently finding the lack of category on the request list a major frustration. Prioritizing work based on the category is very important and not getting a quick up-to-date view of what categories each of our tickets are is a problem. It was part of our old system and has become an integral part of our processes.

Please could this be added?

 

I realise this was requested a few years ago under the attached topic, however the proposed solutions do not fit our needs. 

 

Thanks

 

Aaron

 

 

 

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