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Display Request Category as a Column in the Request List

Aaron Carter

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We recently migrated over to hornbill for our helpdesk system and the team are consistently finding the lack of category on the request list a major frustration. Prioritizing work based on the category is very important and not getting a quick up-to-date view of what categories each of our tickets are is a problem. It was part of our old system and has become an integral part of our processes.

Please could this be added?


I realise this was requested a few years ago under the attached topic, however the proposed solutions do not fit our needs. 








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Guest Mohamed

Hi @Aaron Carter

Just to let you know that our development team have the enhancement you're requesting in their current development cycle and will aim to introduce the feature in the near future. We'll keep you informed of its progress



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