Service showing as Impacted, when it should be 'available'

[Guest Paul Alexander]

We've got a service which was marked as 'Impacted' yesterday, but has this morning been changed to 'Available' but in the Employee Portal, it's still showing as 'Impacted'.

 

I've tried changing the status backwards and forwards, and refreshing the portal page multiple times but it's still not picking up the right status.

 

Any ideas please?

 

 

[Daniel Dekel]

Hi @Paul Alexander,

If you click on the service itself in the Employee Portal, do you still see the service as impacted? I need to understand if the issue is in the actual service or only on the services list widget.

Thanks,

Daniel.

[Guest Paul Alexander]

Hi @Daniel Dekel

I get this when I click on the service in the portal: 

 

 

I think that's what you're looking for? 

 

 

thanks

 

 

[Daniel Dekel]

Yes, thanks.

We'll investigate further.

Daniel.

[Guest Ehsan]

Hi @Paul Alexander,

Thank you for getting in touch. I have been looking into this but unfortunately I can't recreate the issue. In Chrome browser, could you press F12, right-click on the Refresh icon and choose "Empty Cache and Hard Reload" - Could you then check if the issue still persists?

Ehsan

[Guest Paul Alexander]

Hi @Ehsan

I've done that now and it still looks the same unfortunately...

thanks

[Guest Ehsan]

@Paul Alexander,

We'll need access to your instance to identify the cause and make progress on this issue. As your organisation is subscribed to our enhanced Success Plan, could you please raise a request with our Support function to further investigate this issue? 

https://www.hornbill.com/support

Ehsan