Email update applied to Ticket - Set default to TEAM

[Mark (ESC)]

When you apply an email from the HornBill inbox to a ticket, is there a way to set the default to TEAM.

At the moment it is set to customer.

I know it can be found somewhere in settings/application/com.hornbill.servicemanager/ but do not know the variable

Thanks

[Steve Giller]

@Mark (ESC) Should be this one: app.email.routing.rules.default.visibility.update

If you open the Service Manager -> Application Settings and filter on "visibility" you should be able to see all the Timeline visibility options.

[Mark (ESC)]

@Steve Giller Thanks for helping.

Took a look and it was already set to TEAM ?

[Mark (ESC)]

Bit odd, still trying to find the solution to this.

Still set as CUSTOMER even though app.email.routing.rules.default.visibility.update is set to TEAM

[Mark (ESC)]

Think I have found it guest.ui.app.com.hornbill.servicemanager.operation.defaultVisibility.email

[Steve Giller]

Sorry @Mark (ESC) I was about to come back to this - the one I highlighted first only applies to email updates applied by Routing Rules, glad you've found the correct one.