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I don't believe so. I've seen this suggested before so there may be an enhancement request around this.

Can I suggest that if you're sending the same attachment over and over again that you consider using a link to it rather than attaching it?
Not only will that achieve your aim of templating it, but means the document is stored once, rather than two or more copies being stored for each email that you send.

There are a number of ways to do this, Hornbill's Document Manager would be my recommendation ... :)

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  • 2 months later...

+1 for me too on this - it is exactly what I am trying to do, to send a blank Knowledgebase template from ticket when they are being asked to write one.

Helen

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