linka new ticket to a problem via a pro-cap module?

[Gary@ADL]

hi guys - is it possible to have a module added into the progressive capture form that allows the analyst to link the ticket to an open problem?

 

i know you can do it from the ticket itself and from the MI problem, but this is extra work when you just want to log a quick ticket when then auto-closes,

 

thanks 

[Jeremy]

you can do this by having a simple list (as below) and add this to the procap by way of a customised form

Then in the BPM you can check if this is question is set, then you can link it to the problem by taking the problem number from the Raw Value.

[Gary@ADL]

thanks @Jeremy i'l give this a go - much appreciated

[Gary@ADL]

hi @Jeremy sorry to bother you, please can you adviser which entity type and task i need to be using to assign my value to a problem?

i cant seem to find it in any? 

 

many thanks 

 

[Jeremy]

@Gary@ADL I'm really sorry but I thought that you can do this in the BPM but it appears not, after checking in more depth we have an integration call via the API to link these together.

[Gary@ADL]

10 hours ago, Jeremy said:

@Gary@ADL I'm really sorry but I thought that you can do this in the BPM but it appears not, after checking in more depth we have an integration call via the API to link these together.

no probs - is this something we can add in ourselves? or is this not something i can implement at this point?

 

thanks 

[Jeremy]

@Gary@ADL if you have an understanding of scripting then this is possible with the the right API call via api.hornbill.com