Michael Sharp Posted December 15, 2020 Posted December 15, 2020 Is it possible to be part of a team (so "All my Teams" works) but prevented from being assigned requests (not listed)? Regards, Mike.
Steven Boardman Posted December 15, 2020 Posted December 15, 2020 @Michael Sharp if i understand correctly, you can do this via the admin console as follows: For each team, you can disable assignment, and you won't show as a member in assignment options, but will have visibility via the team.
Michael Sharp Posted December 15, 2020 Author Posted December 15, 2020 Excellent thanks @Steven Boardman! I had a requirement where tasks could be serviced but tickets shouldn't be directly allocated. Regards, Mike.
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