Michael Sharp Posted December 15, 2020 Share Posted December 15, 2020 Is it possible to be part of a team (so "All my Teams" works) but prevented from being assigned requests (not listed)? Regards, Mike. Link to comment Share on other sites More sharing options...
Steven Boardman Posted December 15, 2020 Share Posted December 15, 2020 @Michael Sharp if i understand correctly, you can do this via the admin console as follows: For each team, you can disable assignment, and you won't show as a member in assignment options, but will have visibility via the team. Link to comment Share on other sites More sharing options...
Michael Sharp Posted December 15, 2020 Author Share Posted December 15, 2020 Excellent thanks @Steven Boardman! I had a requirement where tasks could be serviced but tickets shouldn't be directly allocated. Regards, Mike. Link to comment Share on other sites More sharing options...
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