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John C

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@Victorit's OK IO got it, I ran the below report and it doesn't show who changed this or when as it was only changed either today or yesterday!?

Last change by report is 21/08/19...can you shed any light on this? Thanks




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@Steve Gillerwould any of the below roles give the access you are talking about?

I thought incident management full access and service request full access had to be assigned so my team could create these and edit etc?

Should I assign them a different role like "incident manger" instead or?


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