Impacted

[John C]

@Victor hello, our service seems to be impacted, do you know how I can rectify this please?

[Steve Giller]

@John C 

Is this a Service on your Instance?
If so then someone who has the rights to manage Services will have changed the status to Impacted.

There are further details on the wiki.

[John C]

@Victorit's OK IO got it, I ran the below report and it doesn't show who changed this or when as it was only changed either today or yesterday!?

Last change by report is 21/08/19...can you shed any light on this? Thanks

 

[John C]

@Steve Gillerthank you, but I am the only person with managed access and did not change this, I did change it back however!?

See also the report I ran previously...

[John C]

@Steve Gillerwould any of the below roles give the access you are talking about?

I thought incident management full access and service request full access had to be assigned so my team could create these and edit etc?

Should I assign them a different role like "incident manger" instead or?

[John C]

@Steve Gillercan I have an update re the roles please , which to remove so my analysts do not have rights to manage services please?

 

Also how come the report I ran above shows nothing new since 21/8/19?