AndyGilly Posted December 9, 2020 Share Posted December 9, 2020 Afternoon, i have tried to create a new runbook and get the following error, please can someone take a look?? i am not aware that our subscription should have changed thanks Andy Link to comment Share on other sites More sharing options...
Ricky Posted December 9, 2020 Share Posted December 9, 2020 Hi @AndyGilly, Apologies for the inconvenience there were some changes applied to the subscription manager internally that may have affected you, one of our developers is looking into this for you. Regards Ricky Link to comment Share on other sites More sharing options...
Ricky Posted December 9, 2020 Share Posted December 9, 2020 @AndyGillywe have identified and resolved the issue, you should now be able to create new processes as required. Regards Ricky Link to comment Share on other sites More sharing options...
AndyGilly Posted December 10, 2020 Author Share Posted December 10, 2020 thanks @Ricky, all working fine this morning Link to comment Share on other sites More sharing options...
Kevin Kennedy Posted September 14, 2021 Share Posted September 14, 2021 @Ricky @James Ainsworth We just added Hornbill's ITOM to our subscription in August. I just set up the Site Integration Server yesterday, and got it working. I tried to create the test Runbook, following the instructions, and I am getting the same error that Andy was getting above, stating "Your subscription does not allow to create more runbooks". Due to my inexperience with ITOM, I have questions. Do I need to obtain a license for each runbook I set up, starting with the first? Link to comment Share on other sites More sharing options...
James Ainsworth Posted September 14, 2021 Share Posted September 14, 2021 Hi Kevin, From what I understand, the Runbook option is not part of a standard subscription. I'll try and find out more about the licensing options. Regards, James 2 Link to comment Share on other sites More sharing options...
Kevin Kennedy Posted September 15, 2021 Share Posted September 15, 2021 @James Ainsworth Thanks for clarifying, James, I was not aware of this. Is there a document(s) somewhere that would have told me this that I missed? Link to comment Share on other sites More sharing options...
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