URGENT | Mailbox not receiving emails

[Michael Sharp]

Hi all, we have an urgent issue where our mailbox is not receiving emails.  The emails are delivered to our on premise mailbox however our IMAP4 connection is not picking them up.  I have ran a test in Hornbill which returns a success.  We are using Office 365 to clarify.

Can we get urgent assistance on this please?

Thanks,

Mike.

[Michael Sharp]

16 minutes ago, Michael Sharp said:

Hi all, we have an urgent issue where our mailbox is not receiving emails.  The emails are delivered to our on premise mailbox however our IMAP4 connection is not picking them up.  I have ran a test in Hornbill which returns a success.  We are using Office 365 to clarify.

Can we get urgent assistance on this please?

Thanks,

Mike.

please ignore - fault our end........!

[samwoo]

@Michael Sharp

Is this issue you had and sorted, by any chance the same issue I reported here:?

 

[Michael Sharp]

On 12/11/2020 at 1:17 AM, samwoo said:

@Michael Sharp

Is this issue you had and sorted, by any chance the same issue I reported here:?

 

Thanks @samwoo - licencing issue with Exchange Online at our end on this occasion!